AIVIA is more than just a chatbot—it’s a customised, intelligent assistant that transforms how users interact with the content on their website. This tool not only answers user questions but also transforms how website visitors interact with online content. Let’s take a deeper dive into how AIVIA works, its benefits, and what the future holds for AI-powered digital services.
AIVIA, which stands for Artificial Intelligence Virtual Assistant, is the first AI product we’ve launched at Black Sun Global. It is a specialised AI chatbot embedded within websites. Unlike traditional search functions, AIVIA uses the information available on the website to provide real-time, accurate answers to user queries. It's designed to function similarly to popular AI tools like ChatGPT and Copilot, but it is laser-focused on providing insights drawn directly from the website's content.
At its core, AIVIA works in a structured way to ensure precise, relevant responses. Here's a quick overview of how it functions:
One of the key benefits of AIVIA is its ability to create a more interactive and personal experience for website visitors. It allows users to ask questions in natural language, eliminating the need to search through multiple pages or navigate complex menus. Whether it's learning about a company's culture, understanding a specific product, or finding out more about a service, visitors can get quick, relevant answers through AIVIA.
This makes AIVIA an excellent tool for increasing website engagement. Instead of traditional browsing, users can engage with the content on a more conversational level, leading to a more enjoyable and efficient website experience.
AIVIA is not only a useful tool for website visitors; it also offers valuable insights to businesses. By monitoring the types of questions users are asking, businesses can gain a deeper understanding of what their visitors are most interested in, as well as any gaps in their website content. This data can be used to improve website content, optimise user experience, and even inform future content strategies.
Moreover, AIVIA is cost-effective. Unlike other off-the-shelf chatbots that may struggle with providing accurate answers or incur high search costs, AIVIA’s design ensures that businesses can offer high-quality customer interactions without the financial strain.
The deployment of AIVIA on the Black Sun website has already yielded promising results. Visitors are actively engaging with the tool, and the analytics dashboard provides valuable insights into user behaviour and expectations. The feedback gathered from users will play a crucial role in improving AIVIA’s functionality and refining its responses.
Moreover, AIVIA’s integration with Adobe Experience Manager (AEM) ensures that it can be quickly deployed on a wide range of corporate websites. Its ease of integration and adaptability make it an ideal solution for businesses looking to leverage AI to enhance their digital services.
As AI technology continues to evolve, it will play an increasingly important role in shaping the future of corporate websites. With the growing demand for AI-powered solutions, businesses must stay ahead of the curve to remain competitive in a rapidly changing digital landscape.
In the coming months, AIVIA will be rolled out across more websites, including those for the Positive Change Group, People Made, and Stratton Craig. As more companies adopt AI-powered tools like AIVIA, we can expect a shift towards more personalised, efficient, and interactive web experiences.
To sign up to our webianr The Power of Agentic AI: Transforming Corporate Websites with AIVIA - demonstraiting AIVIA to showcase the power of Agentic AI in action visit: https://us02web.zoom.us/webinar/register/WN_HaqaRaNmQm2wYBQo90T_ow
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